Experience in optimizing university administrative processes

Abstract

The article presents the results of the adaptation of modern organizational management practices to manage the administrative processes of supporting educational activities in professional education organizations. The experience of changing the business model of the university's administrative divisions and the results of the formation of approaches to reducing the variability of the business processes under study are described. The results of the implementation of measures to improve the quality of business processes for managing the educational process through the development and change of the staff interaction model are presented. The research is based on a combination of mathematical statistics methods and the interpretation of the data obtained in the formation of design solutions to improve the organizational model of the university. In conclusion, the results of process reengineering are summarized, and possible directions for the development of the presented management model are outlined. This article may be of interest to educational organizations that introduce modern methods of process management into the practice of their activities.